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Travel insurance claims

Travel insurance claims

If you are unfortunate and have to make a claim, the Bishop Skinner Marine team are here to help you.

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In the event of accident or illness resulting in hospitalisation, the following Emergency Service Company must be contacted promptly following such hospitalisation.

For policies taken out after 5 February 2023:

Policies before that:

Have the following information available:

  1. The certificate number and contract Number as shown in the Schedule.
  2. The name and address of your agent as shown in the Schedule.
  3. The telephone number from which you are calling.
  4. The name and telephone number of the doctor and hospital attending you.

Failure to contact the Emergency Service Company and obtain authorisation may prejudice the claim and mean that not all the costs involved will be paid. The Assured/Insured Person should not attempt to find their own solution and then expect full reimbursement from the Underwriters, without prior approval first having been obtained from the Emergency Service Company.

In the event of non-emergency claims the following claims administrators must be contacted: Accident & Health Claims Services LLP.

7-8 Ducketts Wharf
South Street
Bishops Stortford
CM23 3AR

In the event of cancellation of a trip or a Legal Expenses claim, notice must be given promptly of any occurrence that may give rise to a claim.