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Travel Insurance Claims

Travel insurance claims

If you are unfortunate and have to make a claim, the Bishop Skinner Marine team are here to help you.

Follow these steps to make a travel insurance claim.

Q
What to do in the event of medical emergency or curtailment of a trip?
A

In the event of accident or illness resulting in hospitalisation, the following Emergency Service Company must be contacted promptly following such hospitalisation.

In the event of curtailment, the following Emergency Service Company must be contacted prior to making any travel arrangements.

Intana Global (formerly Specialty Assist)
Tel (UK) +44 (0) 20 7902 7414
Fax (UK) +44 (0) 20 7928 4748
E-mail: ops@intana-global.com

Have the following information available:

  1. The certificate number and contract Number as shown in the Schedule.
  2. The name and address of your agent as shown in the Schedule.
  3. The telephone number from which you are calling.
  4. The name and telephone number of the doctor and hospital attending you.

Failure to contact the Emergency Service Company and obtain authorisation may prejudice the claim and mean that not all the costs involved will be paid. The Assured/Insured Person should not attempt to find their own solution and then expect full reimbursement from the Underwriters, without prior approval first having been obtained from the Emergency Service Company.


Q
What to do for all other claims?
A

In the event of non-emergency claims the following claims administrators must be contacted: -Accident & Health Claims Services LLP

7-8 Ducketts Wharf
South Street
Bishops Stortford
Hertfordshire
CM23 3AR

Tel: +44 (0) 1279 713 860
email: claims@ahclaimsservices.com

In the event of cancellation of a trip or a Legal Expenses claim, notice must be given promptly of any occurrence that may give rise to a claim